The formulation and confirmation of the reservation implies the acceptance of the present conditions and rules of the Hostel.
Reservation and Cancellation
- All prices include VAT.
- To book online, the cardholder must be 18 years of age or older.
- The owner is responsible for the veracity of the data provided during the reservation.
- During the booking process, navigation data is collected (see Cookies Policy).
- Check-in hours: From 15:00h onwards. If you arrive earlier, you can wait in common areas or outside.
- Check-out time: Until 10:00h.
- Months of operation: April to October.
- We manage your data for booking, billing and legal obligations (see Privacy Policy).
- The beds reserved are in shared mixed rooms; Villa Vieira assigns the specific bed according to internal organization.
- The reservation will be effective after confirmation on screen and e-mail.
- Online check-in is available prior to arrival; an electronic access code will be sent to you.
- A valid ID must be presented during online check-in.
- If the client does not occupy the place before 18:00h without notice, the reservation will be cancelled and the amount paid will be forfeited.
- Cancellation policy:
- Cancellation more than 7 days in advance: 100% refund.
- Cancellation with 7 days or less: loss of the amount paid.
Rules of Coexistence and Hostel Regulations
- Rooms equipped with bed linen, towels and complimentary bottle of water.
- Shared bathrooms for individual use.
- Daily cleaning of facilities.
- Renewal of bed linen and towels after departure or every three nights.
- Damage, deterioration or theft must be compensated.
- Respectful behavior is mandatory.
- Quiet hours in rooms: from 10:00 p.m. to 8:00 a.m. Hours of total silence: from 23:00 to 8:00h.
- Smoking is prohibited indoors.
- It is prohibited to store/eat food in rooms.
- Breakfast buffet included in the rate.
- Responsible use of kitchen and laundry facilities; utensils must be clean after use.
- The kitchen service is exclusively for guests.
- Free Wifi throughout the property.
- It is forbidden to alter the furniture or take objects outside.
- Damage or theft of textiles will be penalized (6€/unit).
- We have a first aid kit.
- Visitors are not allowed unless expressly authorized.
- Pets are not allowed.
User Rights
- Use of facilities according to contracted conditions.
- Receive clear information and supporting documents.
- Formulate complaints or claims (complaint form available).
User Obligations
- Respect the internal regulations.
- Make good use of facilities and report incidents.
- Respect other guests and hostel staff.
- Pay for the contracted services.
- Respect established schedules.
Claims
There is a Complaint Book available. The user must identify himself/herself with his/her ID card or passport to formalize the claim.
Pet Boarding
Pets are not allowed in our facilities.
